MAKE AN APPOINTMENT
Appointment Scheduling: (301) 295-3630
Appointments cannot be made on line. If you cannot reach the front desk during normal duty hours, please try again in a few minutes. We experience high call volumes which can cause a delay in answering the phones. Do not utilize the on-call provider during normal duty hours. The UFHC is not an emergency room. If you have a life or limb threatening emergency you should proceed immediately to the nearest civilian or military emergency room or call 911.
UFHC does not encourage walk-ins. Patients are seen by appointment only, except in the event of an emergency.
After-hours medical advice: Call the On-Call provider at (301)312-7241.
If there is no answer call the Nurse Advice Line: 1 (800) 874-2273, Option 1.
ALWAYS MAKE AN APPOINTMENT
Letting us know that you need to be seen allows us to schedule an appropriate time for your visit while avoiding an excessive wait in the clinic. Patients who walk-in without calling will be given the next available appointment time which can result in a delay of several hours.
When you arrive for your appointment, please check in with the receptionist.
ARRIVE 15 MINUTES EARLY
Arrive 15 minutes before your scheduled doctor's appointment to allow for check in. It takes time to check vital signs and move patients to exam rooms. Being late only takes away from the valuable time you have with the doctor and inconveniences other patients. Patients are given a screening appointment 15 minutes before the doctor's appointment. Plan ahead for traffic and parking delays prior to your appointment.
LATE ARRIVAL
Patients who arrive more than 10 minutes late for the screening time may be seen at a later time or asked to reschedule.
PARKING
Reserved parking spots are available for clinic patients. Inform the security guard that you have an appointment in the clinic. If there are no spaces available at that location then patients should check with the security office on the ground floor for parking instructions.
SAME DAY APPOINTMENTS
We maintain several appointments every day for those with acute illness that need to be seen on a same day basis. Call early in the day for a same day appointment. Active Duty have priority from 0715-0800. Other enrolled beneficiaries can schedule appointments after 0800. Non-enrolled or unassigned patients can try to schedule after 1000 on an "as available" basis.