FREQUENTLY ASKED QUESTIONS
WHAT SHOULD I DO IF I CANNOT FIND A PARKING SPACE?
There are designated clinic parking spots in the garage. If they are full and there are no spaces remaining in the parking garage, please do not spend valuable appointment time looking. Go to the security desk to inform them that you have an appointment and they will find you a place to park.
HOW DO I GET A WALK-IN APPOINTMENT?
UFHC does not have walk-in appointments. All patient appointments are scheduled. Please call the clinic to obtain a same day/acute appointment. The clinic schedule ensures that there are several acute appointments available each day for unexpected illnesses. Note: If you walk-in for an appointment, you will be given the next available appointment time, which could be several hours later.
HOW DO I RENEW MY MEDICATIONS?
To refill your prescription you can call, come by the clinic to place a request or contact your provider via secure messaging (Relay Health). We will fill your prescription within 72 hours (3 business days). If your prescription is expired, you will need a new prescription. You can come in or call the clinic for renewal of your medications also. The staff will let you know if you need an appointment or whether this can be handled without being seen.
WHAT ARE MY PRESCRIPTION OPTIONS?
WHAT DO I DO IF THERE ARE NO ACUTE APPOINTMENTS REMAINING IN THE CLINIC AND MY CHILD NEEDS TO BE SEEN FOR AN ACUTE ILLNESS?
We will make all attempts to accommodate sick children. If we are unable to see the child today you can call TRICARE to find an urgent care facility in your area that accepts TRICARE.
WHAT OPTIONS DO WE HAVE FOR MEDICAL CARE WHEN THE CLINIC IS CLOSED?
Our doctors are available after-hours (nights, weekends and holidays) at 301-312-7241. You can call the on-call doctor for advice/treatment during these times. This number is not monitored during clinic hours.
The TRICARE Nurse Advice line is available 24/7 for questions and concerns. Please call 1-877-874-2273 and select Option 1.
Go to urgent care after calling TRICARE. Notify UFHC after visit.
HOW CAN I QUIT SMOKING/CHEWING TOBACCO?
TRICARE can help! Learn about your options.